Residential Loan Closer I, Green Bay/Hales Corners

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under general supervision, support front-line sales in the preparation of residential mortgage loan closing documents. Critically analyze supporting loan documentation, validate loan is cleared to close, and ensure loan is closed in accordance with underwriting approval. Address any differences if relevant. Coordinate with other departments and vendors to resolve impediments to closing. Update ELC with final figures, fees and data; rerun AUS as needed. Identify violations to underwriting loan tolerance limits and resubmit to underwriting for review. Confirm that RESPA, TILA, HPML or HOEPA violations have not occurred prior to sending out final loan closing documents. Accurately prepare closing package and final Closing Disclosure (CD) in compliance with regulatory requirements, investor guidelines and bank policy. Stay current of changes in investor overlays, regulatory and internal guidelines to ensure compliance and loan eligibility.
As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline.
Regulation and Compliance
Operational/Procedural Activities
Loan Preparation/Review/Documentation
Review supporting loan documentation for accuracy/consistency and complete Closing Checklist. Confirm rate lock and document expiration dates are valid through the date of closing/disbursement. Coordinate with appropriate parties to validate loan is clear to close and outstanding conditions have been met. Order payoff statement updates for liens reflected on title commitment and loan approval letter.
Complete final review of title evidence for any inconsistencies. Make arrangements with the appropriate parties to the transaction for correction, ensuring that Associated Bank will have a first lien position on the final title policy.
Contact insurance agents, municipalities, treasurer offices and/or tax assessors to ensure that escrow accounts are set up correctly.
Complete closing screens in ELC with accurate data and fees. Generate/review closing package and instructions including, but not limited to, the note, mortgage, rider(s) and affidavits.
Forward closing instructions to settlement agent to ensure our requirements are met and final loan policy can be issued. Balance fees with settlement agent and update ELC accordingly prior to sending final closing package and any other specialty documents required for closing.
Accurately prepare final Closing Disclosure (CD) for borrower execution at closing. Critically review CD to ensure adherence to regulatory compliance requirements and bank policy.
Ensure RESPA, TILA or TRID timing violations have not occurred. Perform PredProtect test, or manual HOEPA process as applicable. Verify underwriting loan tolerance limits have not been exceeded.
Balance funding amount with settlement agent and wire funds via Associated Connect.
Ensure timely receipt of closed loan package from settlement agent. Review signed loan documents per policy and request outstanding at-closing conditions. Upload/disposition package and ship original signed documents to the Records Department.

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